Did you know that airlines which offer first class flights are 3.84 times more likely to have problems with air rage? Who’d have thought that cramming folks into seats like canned sardines while rich blowhards get luxury beds on long haul flights might tend to tick people off just a little bit. Sounds intuitive, but here we have some scientific evidence1. Researchers at the University of Toronto studied thousands of documented air rage incidents, anything from cursing at flight attendants to tampering with smoke detectors in the restrooms to smoke, to refusing to sit down and found that all had a common theme. Namely the presence of a first class cabin. The incidents were further aggravated when economy class passengers were forced to board by passing through the first class cabin. When Economy class passengers are forced to pass through the first class cabin, the risk of air rage incidents increased a further 2.18 times2. An interesting finding was that the incidence was not purely out of envy on the part of economy class passengers. According to Dr. Katherine DeCelles, the awareness of the higher social status of first class passengers actually encourages some first class passengers to treat economy class passengers in an anti-social manner3 and display attitudes of entitlement. This provocative behavior increases the likelihood of conflict.
What would be some possible solutions to reduce air rage incidents? If the findings, which are being published in the national academy of sciences prove to be correct, a possible solution would be to de-emphasize the disparity between first and economy classes. Having a duel boarding, where the economy class passengers don’t pass through first class would relieve the congestion and wouldn’t serve as a constant reminder to passengers of the inequality of passenger statuses. For more information on this study please check the published paper here.